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To ensure that all of our guests are accommodated as soon as possible, we have established the following appointment policies.


All of our professional hair stylists are booth renters and may have their own policies in place.  Please see their individual team pages for up to date policies.  If there are no policies listed then please see to the policies listed below.



Our schedule is at your fingertips 24/7 with the convenience of online booking through vagaro scheduling and POS software.

We strongly encourage online booking so guests can:

  • Easily coordinate their availability with ours. 

  • Complete their intake forms.

  • Agree to these appointment policies.


Rather than being distracted by the hassle of paperwork and ringing phones, this convenient platform allows us to focus on achieving your goals and providing a relaxing experience.





24 hour advance notice is required or you will be charged a $25 cancellation fee via invoice or fee will be added to the next appointment. Guests that do not provide at least 24 hours advance notice to cancel or no-show 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future.  Appointments may be rescheduled online, via phone or in person.



Clients that arrive 5-15 minutes late should expect an abbreviated service.  Clients that arrive more than 15 minutes late may be asked to reschedule and you will be charged a late cancellation fee of $25 via email invoice or fee will be added to next appointment ticket.  Guests that arrive more than 15 minutes late 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future. Appointments may be rescheduled online, via phone or in person.



  • Your satisfaction is our top priority, however, we have a strict no refunds policy for services rendered. In the event you are not pleased with your service we ask that you notify your service provider within 72 hrs to schedule a correction. * Please note that all Professional Hair Stylists are Independent Contractors and may have 

  • All corrections must be performed within 2 weeks of initial appointment or you will be charged full price for the service. (6 weeks for PMU)

  • If the provider could not meet your expectations, please submit a feedback form and our management team will contact you within 24hrs. 

  • All opened retail product sales are final, and we do not offer returns or exchanges.

  • All unopened retail products may be returned or exchanged for equal value retail credit, no cash back.


  • Minors (guests under the age of 18) can receive hair, massage, facials, makeup, and waxing (not including bikini area) only with written consent from parent or guardian. 

  • The consenting adult, child and therapist will establish goals for the appointment(s).

  • For guests under the age of 15 a parent or guardian must be present in the treatment room during the entire service.

  • For guests ages 15-17 if both guest and parent or guardian are comfortable with the child being in the treatment room by themselves, it will be permitted at the discretion of the therapist.

  • Payment must be made PRIOR to treatment if minors will be unattended by a parent or guardian.

  • Appropriate etiquette/draping will be observed at all times during treatments.



  • All gift certificates are final sale and cannot be returned or refunded.

  • Lost or stolen gift cards cannot be reissued.

  • Gift cards expire 5 years from issue date.


  • Can only be used toward full-priced services.

  • Service Vouchers cannot be used for retail product purchases.

  • Limit one voucher redemption per guest per transaction.

  • Service Vouchers are clearly marked with an expiration date.​


  • We accept cash, personal checks (check with hair stylists payment methods) venmo, paypal, apple pay and credit cards including Visa, Mastercard, and American Express.

  • We do accept Clipper Magazine gift certificates and vouchers that have not expired.

  • We DO NOT accept prepaid major gift cards as our payment processor does not support them.

  • Gratuities are not included in our prices, but are highly appreciated by our staff. The standard gratuity is 20 percent of the price of service. 



Every new guest will need to fill out:


  • Appointment Policies

  • Personal Health History Form 

  • Media Release Waiver (for use of before and after pictures)

  • Consultation, Waiver and Consent for Specific Treatment 


Every existing guest will need to fill out:

  • Consultation, Waiver and Consent for specific treatment 


  • Video surveillance in our public areas is to ensure public, team, and guest safety. 

  • Any attempt at theft will be prosecuted and result in being permanently banned from our facilities.

  • Any ill conduct or harassment of staff or fellow patrons will not be tolerated. 


  • No harassment of employees of any kind will be tolerated and guest will be banned from The Ritual Co. Spa + Salon. 

  • The Ritual Co. is a smoke-free facility.

  • Guests are allowed ONE complimentary glass of champagne or wine per visit.

  • No public restrooms.. Restrooms and waiting areas are reserved for employees and paying guests.

  • Due to limited seating and noise control, we ask that guests restrict their parties to no more than 1 non-paying guest.

We reserve the right to refuse service to any customer for any reason.

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