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ONLINE BOOKING IS ENCOURAGED
This convenient platform frees our hands and time to focus on what truly matters, YOU. No more playing phone tag or waiting hours for a text reply. Just a few simple clicks and you are one step closer to reaching your self-care goals.
LATE CANCELLATION / NO SHOW ?
24 hour advance notice is required or you will be charge $25 cancellation fee via invoice or fee will be added to next appointment. Guests that do not provide at least 24 hours advance notice to cancel or no-show 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future.
LATE ARRIVAL
Clients that arrive 5-15 minutes late should expect an abbreviated service. Clients that arrive more than 15 minutes late may be asked to reschedule and you will be charged a late cancellation fee of $25 via email invoice or fee will be added to next appointment ticket. Guests that arrive more than 15 minutes late 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future.
NO REFUNDS
Your satisfaction is our top priority, however, we have a strict no refunds policy for services rendered. In the event you are not pleased with your service we ask that you notify your service provider within 72 hrs to schedule a correction.
All corrections must be performed within 2 weeks of initial appointment or you will be charged full price for the service. (6 weeks for PMU)
If the provider could not meet your expectations, please submit a feedback form and our management team will contact you within 24hrs.
GUIDELINES FOR TREATMENT OF MINORS
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Minors (guests under the age of 17) can receive hair, massage, facials, makeup, and waxing (not including bikini area) only with written consent from parent or guardian.
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The consenting adult, child and therapist will establish goals for the appointment(s).
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For guests under the age of 15 a parent or guardian must be present in the treatment room during the entire service.
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For guests ages 16-17 if both guest and parent or guardian are comfortable with child being in the treatment room by themselves, it will be permitted at the discretion of the therapist.
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Payment must be made PRIOR to treatment if minor will be unattended by a parent or guardian.
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Appropriate etiquette/draping will be observed at all times during treatments.