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OUR POLICIES

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To ensure that all of our guests are accommodated as soon as possible, we have established the following appointment policies.

ONLINE BOOKING IS ENCOURAGED

This convenient platform frees our hands and time to focus on what truly matters, YOU.  No more playing phone tag or waiting hours for a text reply.  Just a few simple clicks and you are one step closer to reaching your self-care goals.

LATE CANCELLATION / NO SHOW ?

24 hour advance notice is required or you will be charge $25 cancellation fee via invoice or fee will be added to next appointment. Guests that do not provide at least 24 hours advance notice to cancel or no-show 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future.

LATE ARRIVAL

Clients that arrive 5-15 minutes late should expect an abbreviated service.  Clients that arrive more than 15 minutes late may be asked to reschedule and you will be charged a late cancellation fee of $25 via email invoice or fee will be added to next appointment ticket.  Guests that arrive more than 15 minutes late 3 or more times will be required to place a $25 deposit at time of booking and we reserve the right to refuse serving you in the future.

NO REFUNDS 

Your satisfaction is our top priority, however, we have a strict no refunds policy for services rendered. In the event you are not pleased with your service we ask that you notify your service provider within 72 hrs to schedule a correction.

All corrections must be performed within 2 weeks of initial appointment or you will be charged full price for the service. (6 weeks for PMU)

 

If the provider could not meet your expectations, please submit a feedback form and our management team will contact you within 24hrs.

GUIDELINES FOR TREATMENT OF MINORS

  • Minors (guests under the age of 17) can receive hair, massage, facials, makeup, and waxing (not including bikini area) only with written consent from parent or guardian. 

  • The consenting adult, child and therapist will establish goals for the appointment(s).

  • For guests under the age of 15 a parent or guardian must be present in the treatment room during the entire service.

  • For guests ages 16-17 if both guest and parent or guardian are comfortable with child being in the treatment room by themselves, it will be permitted at the discretion of the therapist.

  • Payment must be made PRIOR to treatment if minor will be unattended by a parent or guardian.

  • Appropriate etiquette/draping will be observed at all times during treatments. 

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